How often do you look at your telephone bill? Have you ever wondered what the charges are or disagreed with them? IILA can help you understand your telephone service and charges or assist you with your complaints. TEAM (Telecommunication Education and Assistance in Multiple-Languages) is a program that provides education and complaint resolution to consumers who are not proficient in English and our service is free of charge.

Through our CHANGES program will assist you with questions or concerns related to your gas and electric bill charges. This service is also provided at no cost.